Senior iSOC Coordinator - Real-Time Alarm & Security

Interfacesystems; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Benefits from Day 1

Paid vacation

Paid sick time

Referral bonuses

Training provided

Shift differential

Job summary

Interface Systems in St. Louis, MO is seeking a Level 3 iSOC Coordinator to manage real-time security events, including live two-way audio communication with monitored sites and rapid incident response.

You will oversee alarms, de-escalate threats, and coordinate with emergency services as required. The role offers 24/7 coverage expectations, weekend/holiday scheduling, and daily start times with shift differentials.

Qualifications

• Strong experience in alarm verification, video monitoring and rapid decision‑making.
• Ability to communicate clearly with customers and emergency personnel.
• Experience handling live audio communication with monitored sites.

Responsibilities

• Perform remote security checks and virtual tours of customer locations.
• Conduct virtual security escorts to safeguard customers during business hours or on request.
• Communicate with customer locations using two‑way audio/video surveillance technology.
• Take appropriate action based on severity or instructions, including contacting emergency services as needed.
• Coordinate with team to ensure comprehensive security and life safety monitoring.

Job description

Interface Systems in St. Louis, MO is seeking a Level 3 iSOC Coordinator to manage real-time security events, including live two-way audio communication with monitored sites and rapid incident response.

You will oversee alarms, de-escalate threats, and coordinate with emergency services as required. The role offers 24/7 coverage expectations, weekend/holiday scheduling, and daily start times with shift differentials.