Night-Shift Inbound Support Specialist | Training & Bonus

AppleOne Employment Services; Monroeville (Allegheny County); On-site; USD 22,000 - 23,000; Full time

Job summary

AppleOne Employment Services in Monroeville, PA seeks an Inbound Customer Service Representative for an on-site role supporting internet service accounts and inquiries. The position includes paid training, a monthly performance bonus, employee discounts, and a casual team environment with on-site parking.

You will assist inbound customers with questions, recommend service options, process orders, and document interactions across multiple systems while meeting service, sales, and attendance goals.

Qualifications

• Inbound support for internet service accounts and equipment.
• Strong communication and active listening.
• Ability to explain technical information simply.
• Goal-oriented and dependable with performance goals.

Responsibilities

• Assist inbound customers with account questions and service plans.
• Provide clear product information and recommended options.
• Process orders and service requests accurately in multiple systems.
• Resolve customer concerns with patience and a focus on service quality.
• Meet customer service, sales, quality, attendance, and performance goals.
• Document interactions thoroughly and maintain accurate records.

Skills

Inbound support

Customer service

Active listening

Problem solving

Overnight shifts

Education

High school diploma or equivalent

Job description

AppleOne Employment Services in Monroeville, PA seeks an Inbound Customer Service Representative for an on-site role supporting internet service accounts and inquiries. The position includes paid training, a monthly performance bonus, employee discounts, and a casual team environment with on-site parking.

You will assist inbound customers with questions, recommend service options, process orders, and document interactions across multiple systems while meeting service, sales, and attendance goals.