Customer Service Rep

AppleOne Employment Services; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Night shift differential

Monthly bonus up to $616

Direct hire opportunity

Job summary

AppleOne Employment Services in Monroeville, PA seeks a Customer Service Rep for a direct hire in Pittsburgh. Night shift, Friday-Tuesday, full-time, with $16/hour pay and a possible overnight differential.

This role focuses on handling inbound calls, resolving account questions, and guiding customers through service options. The position offers opportunities to build call-center experience, meet clear performance goals, and advance within a structured, team-oriented environment.

Qualifications

• Handle inbound customer service calls in a call center environment.
• Support customers with account questions, service plans, orders, and troubleshooting.
• Explain products and services while identifying opportunities for inbound sales.
• Accurately document customer interactions using computer systems.
• Meet performance metrics including quality, productivity, and sales goals.

Responsibilities

• Handle inbound customer calls and deliver professional, friendly, and efficient customer service.
• Assist customers with account questions, service plans, orders, and troubleshooting.
• Explain products, services, features, and pricing in a clear and helpful manner.
• Identify customer needs and recommend appropriate products or service plans.
• Document customer interactions accurately while using multiple computer systems.
• Meet quality, productivity, customer service, and sales performance goals.

Skills

Inbound calls

Account questions

Troubleshooting

Documentation

Communication

Active listening

Multi-system navigation

Sales potential

Customer-focused

Performance metrics

Job description

Pay: $16/hour + applicable overnight differential
Monthly Performance Bonus: Up to $616/month
Schedule: Full-time, Friday-Tuesday | Night Shift
Location: Monroeville, PA 15235

Job Summary

We are seeking a Customer Service Rep for a direct hire opportunity in Pittsburgh, PA. This entry-level call center role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced customer support environment.
The Customer Service Rep will handle inbound calls, assist with account questions, explain service options, and provide basic troubleshooting support. This is a great opportunity to build professional customer service, sales, and call center experience while working toward clear performance goals in a team-oriented environment with structured processes and support.

Key Responsibilities

• Handle inbound customer calls and deliver professional, friendly, and efficient customer service.
• Assist customers with account questions, service plans, orders, equipment activation, and basic troubleshooting.
• Explain products, services, features, and pricing in a clear and helpful manner.
• Identify customer needs and recommend appropriate products or service plans.
• Document customer interactions accurately while using multiple computer systems.
• Meet quality, productivity, customer service, and sales performance goals.

Compensation and Benefits

• Pay rate: $16 per hour.
• Job type: Direct hire.

Required Qualifications and Skills

• Handle inbound customer service calls in a call center environment.
• Support customers with account questions, service plans, orders, and troubleshooting.
• Explain products and services while identifying opportunities for inbound sales.
• Accurately document customer interactions using computer systems.
• 1 year of experience Preferred.
• Strong communication and active listening skills.
• Ability to navigate multiple computer systems while speaking with customers.
• Professional, patient, and customer-focused approach.
• Ability to resolve concerns, follow procedures, and meet performance metrics.
• Comfortable working toward customer service, productivity, quality, and sales goals.

Preferred Qualifications

• Prior call center, customer service, retail, sales, or technical support experience.
• Experience handling inbound customer calls.
• Comfort explaining service plans, pricing, or product features to customers.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.