Night-Shift Customer Service Rep – Inbound Support & Upsell

AppleOne Employment Services; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Night shift differential

Monthly bonus up to $616

Direct hire opportunity

Job summary

AppleOne Employment Services in Monroeville, PA seeks a Customer Service Rep for a direct hire in Pittsburgh. Night shift, Friday-Tuesday, full-time, with $16/hour pay and a possible overnight differential.

This role focuses on handling inbound calls, resolving account questions, and guiding customers through service options. The position offers opportunities to build call-center experience, meet clear performance goals, and advance within a structured, team-oriented environment.

Qualifications

• Handle inbound customer service calls in a call center environment.
• Support customers with account questions, service plans, orders, and troubleshooting.
• Explain products and services while identifying opportunities for inbound sales.
• Accurately document customer interactions using computer systems.
• Meet performance metrics including quality, productivity, and sales goals.

Responsibilities

• Handle inbound customer calls and deliver professional, friendly, and efficient customer service.
• Assist customers with account questions, service plans, orders, and troubleshooting.
• Explain products, services, features, and pricing in a clear and helpful manner.
• Identify customer needs and recommend appropriate products or service plans.
• Document customer interactions accurately while using multiple computer systems.
• Meet quality, productivity, customer service, and sales performance goals.

Skills

Inbound calls

Account questions

Troubleshooting

Documentation

Communication

Active listening

Multi-system navigation

Sales potential

Customer-focused

Performance metrics

Job description

AppleOne Employment Services in Monroeville, PA seeks a Customer Service Rep for a direct hire in Pittsburgh. Night shift, Friday-Tuesday, full-time, with $16/hour pay and a possible overnight differential.

This role focuses on handling inbound calls, resolving account questions, and guiding customers through service options. The position offers opportunities to build call-center experience, meet clear performance goals, and advance within a structured, team-oriented environment.