Night-Shift Housekeeping Lead

Crescent-Hotels-; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Crescent Hotels is seeking a Housekeeping Supervisor to lead the night shift, ensuring rooms and public spaces meet high cleanliness standards. You will coach and support a team, distribute tasks, and monitor quality while controlling costs and maintaining safety.

The role requires strong leadership, attention to detail, and the ability to respond promptly to guest needs while maintaining professional standards across the team.

Qualifications

• Experience leading a team in a hotel or service industry.
• Ability to coach and provide constructive feedback.
• Strong attention to cleanliness, safety, and guest satisfaction.

Responsibilities

• Supervise housekeeping team during the night shift.
• Provide clear direction, coaching, training, and performance feedback.
• Assign work based on hotel needs and area requirements.
• Inspect guest rooms and public spaces for cleanliness and safety.
• Monitor cleaning quality and ensure health, sanitation, and loss prevention standards.
• Support team to maintain smooth, efficient operations.
• Assist room attendants and other housekeeping staff as needed.
• Distribute supplies and manage inventory to control costs.
• Respond to guest requests and follow up on concerns to ensure satisfaction.
• Follow emergency procedures and communicate important information to leadership.

Skills

Leadership

Detail oriented

Team supervision

Communication

Coaching

Guest focus

Organization

Safety awareness

Problem solving

Professionalism

Job description

Crescent Hotels is seeking a Housekeeping Supervisor to lead the night shift, ensuring rooms and public spaces meet high cleanliness standards. You will coach and support a team, distribute tasks, and monitor quality while controlling costs and maintaining safety.

The role requires strong leadership, attention to detail, and the ability to respond promptly to guest needs while maintaining professional standards across the team.