Night-Shift Housekeeping Lead: Elevate Guest Rooms

Crescent Hotels & Resorts; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Crescent Hotels & Resorts in Charlotte, NC is seeking a Housekeeping Supervisor to lead the night shift, uphold high cleanliness standards, and keep rooms, public areas, and back‑of‑house spaces guest-ready.

You will coach and develop a housekeeping team, inspect rooms, manage supplies, and respond to guest requests with professionalism and urgency.

This hands‑on role requires a hands‑on leader who notices details, maintains safety, controls expenses, and communicates clearly with leadership.

Qualifications

• Experience leading housekeeping teams.
• Ability to communicate in English and lift up to 100 pounds.

Responsibilities

• Supervise and support the housekeeping team throughout the night shift.
• Provide clear direction, coaching, training, and performance feedback to team members.
• Assign work based on hotel needs, special requests, and areas requiring additional attention.
• Inspect guest rooms, public areas, back-of-house areas, and other assigned spaces to ensure they meet hotel cleanliness standards.
• Monitor cleaning quality and ensure health, sanitation, safety, and loss-prevention standards are followed.
• Support the housekeeping team in maintaining a smooth and efficient operation.
• Assist room attendants, housepersons, inspectors, and other housekeeping team members when circumstances require additional support.
• Distribute housekeeping supplies and goods at the beginning of the shift while maintaining appropriate inventory control.
• Help control operating expenses by ensuring supplies are used responsibly and efficiently.
• Respond professionally and promptly to guest requests, concerns, and housekeeping‑related issues.
• Follow up on guest concerns to help ensure satisfaction.
• Maintain accurate Lost & Found records and respond to guest inquiries regarding missing or recovered items.
• Follow emergency procedures and participate in emergency training to help protect guests, associates, the hotel, and company assets.
• Communicate important information to the appropriate leadership and team members.
• Complete other job‑related duties as assigned.

Skills

Hands-on leadership

Detail-oriented

Strong communication

Night shift availability

Job description

Crescent Hotels & Resorts in Charlotte, NC is seeking a Housekeeping Supervisor to lead the night shift, uphold high cleanliness standards, and keep rooms, public areas, and back‑of‑house spaces guest-ready.

You will coach and develop a housekeeping team, inspect rooms, manage supplies, and respond to guest requests with professionalism and urgency.

This hands‑on role requires a hands‑on leader who notices details, maintains safety, controls expenses, and communicates clearly with leadership.