Housekeeping Manager: Guest Rooms & Public Spaces

Crescent Hotels & Resorts; Elko (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a housekeeping supervisor to ensure guest rooms and public spaces meet Crescent standards of cleanliness and service. You will lead room attendants, housepersons and inspectors, and coordinate daily operations to maintain high guest satisfaction.

The role emphasizes staffing, training, and scheduling based on occupancy, as well as monitoring budgets and inspection scores.

Qualifications

• Must be able to supervise housekeeping staff.
• Ability to interview and train new hires.
• Experience with scheduling based on occupancy.
• Strong written and verbal communication.

Responsibilities

• Oversees staff of room attendants, housepersons, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected and standards are met.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate.
• Arranges staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to insure pay is on time and includes any purchased rooms, extra cleanup, cots, etc.
• Maintains and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Skills

Staff supervision

English communication

Payroll coordination

Scheduling

Training & interviewing

Guest service orientation

Job description

Crescent Hotels & Resorts is seeking a housekeeping supervisor to ensure guest rooms and public spaces meet Crescent standards of cleanliness and service. You will lead room attendants, housepersons and inspectors, and coordinate daily operations to maintain high guest satisfaction.

The role emphasizes staffing, training, and scheduling based on occupancy, as well as monitoring budgets and inspection scores.