Telephone Page Associate (3:00pm - 11:30pm e/o weekend/holiday)

Boston Children’s Hospital; Boston (MA); On-site; USD 22,000 - 28,000; Part time

Job summary

Boston Children’s Hospital is seeking a Telephone Page Associate to provide courteous, on-site call handling, greet callers, and deliver messages with accuracy. You will route lines, assist with paging, and support hospital operations in a fast-paced environment.

This in-person role requires a high-school diploma or GED, at least 6 months of customer service experience, and data entry skills. Weekend/holiday evening shifts are included, with confidentiality and professional communication

Qualifications

• High-school diploma or GED required.
• 6 months of customer service experience.
• Data entry and general computer experience required; call center experience preferred.

Responsibilities

• Answer all incoming lines on switchboard and connect to appropriate extension efficiently and courteously.
• Escalate calls to other team members as appropriate.
• Handle special and priority calls such as medical emergencies and code alerts.
• Provide information to the public or refer to appropriate parties for responses.
• Update contact databases and patient/staff records with current information.

Skills

Customer Service

Data entry

Call center experience

Education

High-school or GED diploma

Job description

Position Summary: Telephone Page Associate. Every other weekend/holiday 3:00pm-11:30pm.

Please note that this role is in-person.

Key responsibilities

Answer all incoming lines on switchboard console and connect to appropriate extension in an efficient and courteous manner. Escalates calls to other team members as appropriate.

• Handles special and priority calls such as medical emergency and code alerts.
• Responds to requests from individuals with pagers, for telephone and page information such as direct dial numbers, department numbers, physician on call status utilizing an automated computerized system.
• Provides general information to the public, or refers to appropriate parties for responses.
• Updates contact data base and customer profiles to reflect the most current information for essential medical and non-medical personnel.
• Provides answering service support outside or during business hours. Responsible for greeting callers, establishing reason for call, entering message details, and promptly and accurately delivering messages.
• Provides positive and effective customer service that supports departmental and hospital operations.
• Informs supervisor of service issues and assists in contacting correct vendor in order to facilitate resolution/repair to telecommunications systems.
• Maintains confidentiality of client information.

Education

High-school or GED diploma required

Experience

6 months of Customer Service experience. Data entry, data processing, general computer experience required. Call center experience preferred.