Night Shift Hospital Switchboard & Communications Operator

Anna Jaques Hospital; Newburyport (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Anna Jaques Hospital in Newburyport, MA is seeking a Nights Telecommunication Operator to manage the switchboard, relay calls, paging, and visitor information in a high‑touch hospital environment. You will respond quickly to Code Blue/Red alarms, assist staff and visitors, and uphold privacy while delivering courteous service.

This role demands clear communication, patient‑focused service, and a readiness to handle emergency situations with calm professionalism.

Qualifications

• Must communicate clearly and courteously with a diverse hospital community.
• Ability to make overhead announcements for codes and emergencies.
• Strong customer service orientation within a hospital setting.

Responsibilities

• Relays incoming, outgoing and interoffice calls using the telephone switchboard.
• Relays information over paging and beeper systems as needed.
• Displays patience and tact when dealing with hospital personnel.
• Presents the department in a positive manner to visitors, vendors, and hospital personnel.
• Maintains courteous and pleasant attitude 100% of the time to patients, family and staff.
• Maintains confidential patient and department information.
• Manages emergency situations for fire and safety as they arise.
• Responds immediately to Code Blue calls and completes necessary communication.
• Responds immediately to Code Red, Code 444 phone calls and alarms.
• Completes necessary communications.
• Responds to Maintenance, Security and Code Alert alarms immediately and completes necessary communication.
• Log all information in log book as required.
• Provides information services to staff, visitors and patients.
• Trains new switchboard operators as assigned by the chief information officer.
• Trains switchboard operators for the proper operation of the board, security systems, and paging systems.
• Demonstrates commitment to professional growth and competence.
• Attends all mandatory departmental and hospital in-services.
• Follows written goals and objectives.
• Seeks education and learning experience in areas of identified growth needs.

Skills

Verbal communication

Written communication

Emergency code announcements

Education

High School Diploma or GED

Job description

Anna Jaques Hospital in Newburyport, MA is seeking a Nights Telecommunication Operator to manage the switchboard, relay calls, paging, and visitor information in a high‑touch hospital environment. You will respond quickly to Code Blue/Red alarms, assist staff and visitors, and uphold privacy while delivering courteous service.

This role demands clear communication, patient‑focused service, and a readiness to handle emergency situations with calm professionalism.