Night Shift Hospital Call Center Agent – IT Support

Powers Health; Munster (IN); In loco; USD 21.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision coverage

Wellness program

Retirement savings plan

Life insurance

Disability income protection

Employee Assistance Program (EAP)

Tuition assistance and career dev

Paid Time Off (PTO)

Reward and recognition programs

Descrizione del lavoro

Powers Health in Munster, IN is seeking a dedicated Call Center Representative/Operator to provide basic system-wide telephone support for hospital staff and physicians. You will answer and direct calls, assist with paging, and document IT incidents and requests while escalating complex issues to the proper teams to support patient care.

The ideal candidate has a High School Diploma or GED, at least 1 year of customer service experience, and proficiency with office software and telecom systems.

Competenze

• High School Diploma or GED required.
• Minimum 1 year customer service experience in a fast-paced environment; call center experience preferred.
• Professional telephone etiquette with excellent interpersonal and communication skills.
• Experience with advanced telephone systems such as softphones or IP telephony systems required.
• Strong organizational and detail-oriented work style; ability to multitask.

Mansioni

• Answer and direct incoming calls from external and internal stakeholders.
• Provide paging assistance for physicians and hospital personnel.
• Document IT incidents and requests and escalate as needed.

Conoscenze

Customer service

Telephone etiquette

Interpersonal skills

Multitasking

Attention to detail

Formazione

High School Diploma or GED

Strumenti

Microsoft Office

SharePoint

CRM / Help Desk

IP telephony / softphones

Descrizione del lavoro

Powers Health in Munster, IN is seeking a dedicated Call Center Representative/Operator to provide basic system-wide telephone support for hospital staff and physicians. You will answer and direct calls, assist with paging, and document IT incidents and requests while escalating complex issues to the proper teams to support patient care.

The ideal candidate has a High School Diploma or GED, at least 1 year of customer service experience, and proficiency with office software and telecom systems.