Night-Shift Communications & Helpdesk Specialist

Union Health; Terre Haute (IN); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Paid Time Off starting day one

Tuition reimbursement

403b retirement employer match

Job summary

Union Health in Terre Haute, IN is seeking a part-time Communications Agent to support patient care by handling information systems, communications, and helpdesk tasks. This position covers night shifts and contributes to efficient hospital operations through effective patient and staff assistance.

The role emphasizes patient-focused service, rapid problem solving, and coordination with physicians and security teams. A flexible schedule and commitment to quality care are valued traits.

Qualifications

• High school graduate or equivalent; related computer courses.
• Excellent customer service and communication skills.
• Computer and telephone experience preferred.
• Flexible schedule to meet department needs.

Responsibilities

• Operate hospital computer systems and troubleshoot end users.
• Assist patients, families, and visitors via communications apps.
• Serve as dispatcher for hospital security and notify physicians.
• Manage helpdesk tickets and remote troubleshooting.

Skills

Customer service

Communication skills

Problem solving

Education

High school diploma or equivalent

Associate degree in computer science or MIS

Tools

Helpdesk software

Ticketing system

Remote support

Job description

Union Health in Terre Haute, IN is seeking a part-time Communications Agent to support patient care by handling information systems, communications, and helpdesk tasks. This position covers night shifts and contributes to efficient hospital operations through effective patient and staff assistance.

The role emphasizes patient-focused service, rapid problem solving, and coordination with physicians and security teams. A flexible schedule and commitment to quality care are valued traits.