Healthcare Call Center Agent – IT & Incident Support

Community Healthcare System; Munster (IN); Presencial; USD 21.000 - 26.000; Jornada completa

Descripción de la vacante

Powers Health is seeking a Call Center Representative/Operator to provide system-wide telephone support for Munster, IN-based Community Hospital. The role involves handling external and internal calls, paging physicians, and documenting IT incidents for timely resolution.

Applicants should have at least a high school diploma, 1 year of customer service experience, and proficiency with Microsoft Office and SharePoint. Bilingual skills are a plus.

Formación

• 1 year minimum customer service experience in fast-paced environments.
• Experience with advanced telephone systems (softphones/IP telephony).
• Strong organizational and detail-oriented skills.
• Ability to multitask while maintaining quality and speed of service.
• Proficient with Microsoft Office, email, and web apps including SharePoint.

Responsabilidades

• Answer and direct incoming calls from external and internal users.
• Provide paging assistance for physicians and hospital personnel.
• Document IT incidents and requests in the ticketing system.
• Escalate complex issues to appropriate IT support teams.

Conocimientos

Customer service

Call center experience

Telephone etiquette

Multitasking

Communication skills

Problem escalation

Microsoft Office

CRM / Help Desk

Bilingual

Educación

High School Diploma or GED

Herramientas

SharePoint

CRM/Help Desk systems

Descripción del empleo

Powers Health is seeking a Call Center Representative/Operator to provide system-wide telephone support for Munster, IN-based Community Hospital. The role involves handling external and internal calls, paging physicians, and documenting IT incidents for timely resolution.

Applicants should have at least a high school diploma, 1 year of customer service experience, and proficiency with Microsoft Office and SharePoint. Bilingual skills are a plus.