Call Center Representative

Community Healthcare System; Munster (IN); In loco; USD 21.000 - 26.000; Tempo pieno

Descrizione del lavoro

Powers Health is seeking a Call Center Representative/Operator to provide system-wide telephone support for Munster, IN-based Community Hospital. The role involves handling external and internal calls, paging physicians, and documenting IT incidents for timely resolution.

Applicants should have at least a high school diploma, 1 year of customer service experience, and proficiency with Microsoft Office and SharePoint. Bilingual skills are a plus.

Competenze

• 1 year minimum customer service experience in fast-paced environments.
• Experience with advanced telephone systems (softphones/IP telephony).
• Strong organizational and detail-oriented skills.
• Ability to multitask while maintaining quality and speed of service.
• Proficient with Microsoft Office, email, and web apps including SharePoint.

Mansioni

• Answer and direct incoming calls from external and internal users.
• Provide paging assistance for physicians and hospital personnel.
• Document IT incidents and requests in the ticketing system.
• Escalate complex issues to appropriate IT support teams.

Conoscenze

Customer service

Call center experience

Telephone etiquette

Multitasking

Communication skills

Problem escalation

Microsoft Office

CRM / Help Desk

Bilingual

Formazione

High School Diploma or GED

Strumenti

SharePoint

CRM/Help Desk systems

Descrizione del lavoro

Job Description:

The Call Center Representative/Operator provides basic system-wide telephone support functions for Powers Health. Job duties include answering and directing incoming external and internal telephone calls, provides paging assistance for physicians and hospital personnel, and documentation of IT incidents and requests. Must be able to work independently to escape and/or report issues in a timely manner to address hospital emergencies.

Position located at Community Hospital in Munster, IN.

Required Skills & Qualifications:

• High School Diploma or GED required.
• Minimum 1 year customer service experience in a fast-paced environment; call center experience preferred.
• Professional telephone etiquette with excellent interpersonal and communication skills. Experience with advanced telephone systems such as softphones or IP telephony systems required.
• Hard worker who is dependable, dedicated and self-motivated with strong organizational and attention to detail skills.
• Ability to multitask while following a systematic approach to customer service delivery; maintaining a balance between quality and quantity.
• Very good questioning and listening skills with a proven ability to interact with non-technical users at all levels of the organization, as well as external customers.
• Able to evaluate customer calls to provide resolution for basic level 1 incidents while escalating advanced issues to appropriate support teams.
• Experience using Microsoft Office, email, and web-based applications such as SharePoint and Intranet along with intermediate-level computer skills and knowledge. Experience with CRM or Help Desk ticketing systems.
• Bilingual a plus.

Your Extraordinary Career Starts Here

We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.

Our comprehensive benefits program includes, but is not limited to:

• Medical, dental and vision coverage
• Wellness program, including free screenings
• Healthcare and Dependent Care Spending Accounts (HSA)
• Retirement savings plan
• Life insurance
• Disability income protection
• Employee Assistance Program (EAP)
• Fitness center discount program
• Tuition assistance and career development
• Paid Time Off (PTO)
• Reward and recognition programs

Join our team of healthcare professionals at Powers Health.

Additional Information

None.