Night-Shift Help Desk Technician I

Lunavi; Cheyenne (WY); On-site; USD 32,000 - 42,000; Full time

Job summary

Lunavi in Cheyenne, WY is seeking a Help Desk Technician I to join our 3rd shift (12 AM–8:30 AM). You will manage the ticketing system, answer phones, monitor systems and facilities, and complete tickets to customer satisfaction.

This role emphasizes timely, accurate responses and a willingness to learn new technologies. Ideal candidates have 0–1 year IT experience, a high school diploma or GED, and certifications like CompTIA A+ or ITF+.

Qualifications

• 0-1 year IT experience.
• Strong customer service and communication skills.
• Willingness to learn new technology and adapt to shift work.

Responsibilities

• Manage the ticketing system and answer the phones.
• Monitor systems and facilities and complete tickets to customer satisfaction.
• Follow documented procedures and escalate as needed.
• Maintain professionalism and a positive attitude with customers.

Skills

IT knowledge

Customer service

Communication skills

Ticket handling

Team coordination

Education

High School Diploma or GED

CompTIA A+ or ITF+

Job description

Lunavi in Cheyenne, WY is seeking a Help Desk Technician I to join our 3rd shift (12 AM–8:30 AM). You will manage the ticketing system, answer phones, monitor systems and facilities, and complete tickets to customer satisfaction.

This role emphasizes timely, accurate responses and a willingness to learn new technologies. Ideal candidates have 0–1 year IT experience, a high school diploma or GED, and certifications like CompTIA A+ or ITF+.