Night-Shift IT Help Desk Specialist

Chickasaw Nation Industries, Inc.; Oklahoma City (OK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Dental Vision

401(k)

Legal Aid

Fertility Assistance

Paid Time Off

Job summary

Chickasaw Nation Industries, Inc. seeks a Computer Operator I to support FAA MMAC Enterprise Services Center with routine IT help desk duties. You will assist with applications, software, hardware, and network issues under supervision.

Shifts may include nights, weekends, and holidays; graveyard shift with Monday/Tuesday off. Eligible benefits start on day one for full-time staff, including medical, dental, vision, life, and 401(k).

Qualifications

• High school diploma or GED with 1+ year tech support experience.
• HDI CSR/CSA certification within four months of hire.
• Experience with Active Directory and ServiceNow ITSM preferred.
• FAA or government contracting experience is a plus.

Responsibilities

• Resolve common computer operating problems under direct supervision.
• Provide prompt support via phone and email.
• Monitor systems and operations as needed.
• Log events and document resolutions in ITSM tool.
• Follow standard procedure documentation.
• Escalate complex issues to second level support.
• Telework occasionally with home high-speed internet and quiet area.

Skills

IT help desk

Active Directory

Troubleshooting

Customer service

English fluency

Education

High school diploma or GED

Tools

Remedy ITSM

ServiceNow ITSM

Job description

Chickasaw Nation Industries, Inc. seeks a Computer Operator I to support FAA MMAC Enterprise Services Center with routine IT help desk duties. You will assist with applications, software, hardware, and network issues under supervision.

Shifts may include nights, weekends, and holidays; graveyard shift with Monday/Tuesday off. Eligible benefits start on day one for full-time staff, including medical, dental, vision, life, and 401(k).