Night Shift Help Desk Tech – IT Support Pro

WVU Medicine; Morgantown (WV); In loco; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Advancement opportunities

On-site Data Center Facility

Descrizione del lavoro

WVU Medicine’s Information Technology Center in Morgantown, WV is seeking a Nightshift Associate Help Desk Tech to provide first-contact support for end users across computer applications and hardware. The role handles calls and emails, logs incidents, and assists with security provisioning and data center operations.

You will work 40 hours per week on a Sunday-Tuesday night shift with additional Saturdays, and opportunities for advancement within IT.

Competenze

• High school diploma or equivalent with 2 years help desk or related experience
• Associate degree or technical certificate or currently enrolled in a bachelor’s program in a related field
• Internal WVUHS employees must meet mandatory competencies for promotion within IT

Mansioni

• Provide first level support for caller requests including troubleshooting, escalation and resolution
• Document calls clearly in incident management software for tracking
• Demonstrate knowledge of desktop OS and Microsoft Directory Services; use remote access tools
• Communicate clearly with customers and provide timely updates
• Promote service quality, anticipate issues and pursue service improvements

Conoscenze

Customer support

Incident management

Multi-tasking

Strong communication

Formazione

Bachelor’s degree in CS/IT or related field preferred

Strumenti

CompTIA A+

Cisco CCNA

HDI Help Desk Technician

Microsoft Certified Professional

Microsoft Certified Systems Engineer

Descrizione del lavoro

WVU Medicine’s Information Technology Center in Morgantown, WV is seeking a Nightshift Associate Help Desk Tech to provide first-contact support for end users across computer applications and hardware. The role handles calls and emails, logs incidents, and assists with security provisioning and data center operations.

You will work 40 hours per week on a Sunday-Tuesday night shift with additional Saturdays, and opportunities for advancement within IT.