Night Shift Healthcare Communications Dispatcher (SOC)

Novant Health; Monroe (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Novant Health is seeking a Communications Center Specialist to join our Security Operations Center in Monroe, NC. This full-time night-shift role supports patient, staff, and visitor safety by managing high volumes of calls, dispatching Protective Services, and monitoring real-time operations.

The role requires a high school diploma or GED, relevant dispatch/telecom experience, and several certifications within specified timeframes.

Qualifications

• Education: High School Diploma or GED required; Some College Courses preferred.
• Experience: Satisfactory experience as a Communications Technician, Emergency Telecommunications Specialist, Dispatcher; relevant experience considered.
• Licensure/Certification: Crisis Prevention Institute Non-Violent Crisis Intervention, Crisis Communications, or CIT within 1 year of hire; APCO Public Safety Tele-communicator I and RQI Responder certified within 6 months of hire, required.
• Additional Skills (required): DPS, Security, law enforcement or military communications experience.

Responsibilities

• Act as the central communication hub for the Security Operations Center.
• Dispatch Protective Services in response to calls and incidents.
• Monitor radio traffic and track real-time status updates.
• Respond to and document routine and emergency calls from team members, visitors, patients, and Public Safety personnel.
• Understand and apply Public Safety protocols, policies, and applications.
• Maintain thorough knowledge of all Novant Health facilities and Department of Public Safety (DPS) program.

Skills

Security operations

Dispatched communications

Crisis response

Military/law enforcement comms

Education

High School Diploma or GED

Some College Courses Preferred

Job description

Novant Health is seeking a Communications Center Specialist to join our Security Operations Center in Monroe, NC. This full-time night-shift role supports patient, staff, and visitor safety by managing high volumes of calls, dispatching Protective Services, and monitoring real-time operations.

The role requires a high school diploma or GED, relevant dispatch/telecom experience, and several certifications within specified timeframes.