Night-Shift Public Safety Dispatcher (SOC)

Advocate Health Care; Park Ridge (IL); On-site; USD 52,000 - 64,000; Full time

Job summary

Advocate Health Care is seeking a Public Safety Telecommunicator for the Lutheran General hospital command center in Park Ridge, IL. This full-time, 3rd shift role involves monitoring security systems, dispatching staff, and handling emergency and non-emergency calls in a high-stress environment.

Candidates should have a GED or HS equivalency, at least 1 year of alarm response experience, and APCO 1 certification within 12 months.

Qualifications

• GED or HS Equivalency Diploma required.
• 1 year experience responding to alarms and monitoring security hardware.
• APCO Public Safety Telecommunicator 1 certification within 12 months of employment.

Responsibilities

• Monitor and dispatch Public Safety staff using radio and CAD systems.
• Respond to security, fire, and safety service requests and alarms.
• Input data into security management systems and evaluate incoming information.
• Maintain logs and communicate effectively during incident lifecycles.
• Work 24/7 in a secure, structured operations center.

Skills

Typing speed

English fluency

Communication skills

Education

GED or HS Equivalency Diploma

Tools

Alarm monitoring software

CCTV

Job description

Advocate Health Care is seeking a Public Safety Telecommunicator for the Lutheran General hospital command center in Park Ridge, IL. This full-time, 3rd shift role involves monitoring security systems, dispatching staff, and handling emergency and non-emergency calls in a high-stress environment.

Candidates should have a GED or HS equivalency, at least 1 year of alarm response experience, and APCO 1 certification within 12 months.