Emergency Dispatch & Security Communications Specialist

UNC Health Care; Raleigh (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health Care Rex Protective Services in Raleigh is hiring for a full-time security/dispatch role, working the night shift and onsite. You will monitor alarms, answer emergency calls, and coordinate with police and hospital security to ensure safety and rapid response.

No prior experience is required; a high school diploma or GED is required. The position is 40 hours per week, with pay range $19.12–$27.17 per hour and eligibility for internal equity-based offers.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Responsibilities

• Communications Systems and Documentation: Receives screens, prioritizes and documents incoming and outgoing emergency and non-emergency police calls using police telephone and radio communication equipment.
• Information Collection and Distribution: Obtains accurate information from the caller upon answering the phone or radio. Prioritizes disseminates and transmits accurate information in a timely manner to hospital police and/or hospital security services and requests additional assistance as needed from local police or fire agencies.
• Monitors Fire Alarm Systems: Acts as a 24 Hour Liaison for Simplex Fire Emergency Calls (Outside Facilities). Conducts Fire Drills Documents all Fire Alarms and Fire Drills within the Hospital Complex Monitors and dispatches officers according to written protocol for all Hospitals Fire Alarms Acknowledges, Signal Silences and Resets Fire Alarm Conducts Overhead Pages for Fire Alarms Receives Elevator Emergency Calls
• Regulated High Priority Monitoring systems: Monitors State and Federal regulated systems and areas via Camera/Security Alarms and dispatches officers for a Security Breech. Receives Alarms from regulated Central Monitoring stations. Knowledgeable with regulated Security/Environmental Alarm Response Policy, Protocol and Procedures. Communicates with Outside Agency Central Monitoring to resolve alarms. Pages/Contacts the Incident Action Team for immediate alert/notification.
• Surveillance and Alarms: Operates and maintains surveillance and alarm systems. Monitors multiple video monitors and various alarm systems. Operates electronic access system, as requested. Participates and assists in documentation of Panic Alarm, Hugs Infant Abduction System testing. Documents/Reports deficiencies for security systems testing Documents Work Request for Plant Engineering Department as required.

Education

High school diploma or GED

Job description

UNC Health Care Rex Protective Services in Raleigh is hiring for a full-time security/dispatch role, working the night shift and onsite. You will monitor alarms, answer emergency calls, and coordinate with police and hospital security to ensure safety and rapid response.

No prior experience is required; a high school diploma or GED is required. The position is 40 hours per week, with pay range $19.12–$27.17 per hour and eligibility for internal equity-based offers.