Night-Shift Fitness Member Services Specialist

Planet Fitness; Palmdale (CA); On-site; USD 21,000 - 22,000; Full time

Job summary

SoCal Fitness Partners in Palmdale, CA is seeking an overnight Hero Member Services Representative to deliver a superior member experience at the front desk. You will greet members, handle check-ins, tours, rate presentations and new member registrations, while ensuring security and facility readiness.

Ideal candidates have at least 1 year of customer service experience, basic computer skills, and a genuine passion for fitness.

Qualifications

• Minimum 1 year in customer service.
• Basic knowledge of computer technology.
• Passion for fitness and health.
• Strong interpersonal skills with members and staff.
• Diplomacy in all interactions; professional language.

Responsibilities

• Greets members, prospective members and guests, providing exceptional customer service.
• Answers phones and assists callers with questions in a friendly manner.
• Checks members into the system.
• Registers new members for membership.
• Presents rate presentations to potential members.
• Maintains facility cleanliness and security.
• May be required to run or submit reports for management.

Skills

Customer service

Basic computer knowledge

Fitness passion

Interpersonal communication

Diplomacy

Job description

SoCal Fitness Partners in Palmdale, CA is seeking an overnight Hero Member Services Representative to deliver a superior member experience at the front desk. You will greet members, handle check-ins, tours, rate presentations and new member registrations, while ensuring security and facility readiness.

Ideal candidates have at least 1 year of customer service experience, basic computer skills, and a genuine passion for fitness.