Customer Service Coordinator (Temporary) 3rd Shift Greenville, TX

CBRE Group, Inc.; Greenville (TX); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Shift differential

Overnight schedule

Career growth

Job summary

CBRE is seeking a motivated Customer Service Coordinator to support a major telecommunications client in Greenville, TX. You will serve as the primary contact for facility-related service requests, coordinate service delivery, manage work orders, and maintain records.

Roles involve assisting with onboarding, training new team members, and delivering exceptional customer service in a fast-paced environment on a fully onsite 3rd shift schedule (Wed-Sun, 10:00 PM–6:30 AM).

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of customer service, administrative support, call center, dispatching, or related experience.
• Strong communication and interpersonal skills.
• Intermediate proficiency with Microsoft Office Suite.
• Experience with ticketing systems, CMMS, or service management software preferred.
• Typing speed of 45–50 words per minute.

Responsibilities

• Respond to customer inquiries and service requests via phone, email, and tickets.
• Monitor facility systems and alarms, follow escalation guidelines.
• Create, track, and manage service tickets in designated systems.
• Dispatch work orders to vendors for timely completion.
• Run daily operational reports to assist field teams.

Skills

Customer service

Administrative support

Call center

Dispatching

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

CMMS

Job description

Customer Service Coordinator (Temporary) | 3rd Shift | Greenville, TX

Location: Greenville, TX (Onsite)
Schedule: Wednesday - Sunday | 10:00 PM - 6:30 AM
Pay Rate: $17.375 per hour + 10% Shift Differential
Employment Type: Temporary

About the Role

CBRE is seeking a motivated and service-oriented Customer Service Coordinator to support a major telecommunications client in Greenville, TX.

In this role, you will serve as the primary point of contact for facility-related service requests, helping ensure timely issue resolution and exceptional customer support. You'll work closely with vendors, field technicians, and internal teams to coordinate service delivery, manage work orders, monitor facility systems, and maintain accurate records.

This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service. As part of CBRE's Facilities Management team, you'll play an important role in supporting daily operations and helping maintain a best-in-class customer experience.

This is a fully onsite temporary position located in Greenville, TX, working a 3rd Shift schedule of Wednesday through Sunday from 10:00 PM to 6:30 AM.

What You'll Do

• Respond to incoming customer inquiries and facility-related service requests via phone, email, and service management systems.
• Monitor facility systems and alarm notifications, following established procedures and escalation guidelines.
• Create, track, and manage service tickets within designated systems.
• Dispatch work orders and service requests to vendors for timely completion.
• Run daily operational reports to assist field teams with troubleshooting and alarm validation.
• Communicate effectively with customers, vendors, and internal stakeholders regarding work order status and updates.
• Maintain accurate records within CMMS and other service management systems.
• Support departmental communication initiatives and distribute service-related updates.
• Assist with onboarding and training new team members on systems, processes, and customer service procedures.
• Deliver exceptional customer service while ensuring accuracy, professionalism, and attention to detail.

What You'll Need

• High School Diploma or GED required.
• Minimum of 2 years of customer service, administrative support, call center, dispatching, or related experience.
• Strong communication and interpersonal skills.
• Ability to troubleshoot routine issues and exercise sound judgment when resolving customer concerns.
• Intermediate proficiency with Microsoft Office Suite.
• Experience working with ticketing systems, CMMS platforms, or service management software preferred.
• Ability to type approximately 45-50 words per minute.
• Strong organizational skills with the ability to multitask and prioritize responsibilities.
• Ability to work independently while maintaining a high standard of customer service.
• Ability to interpret instructions, correspondence, and operational procedures accurately.
• Ability to work overnight hours in a fast-paced operations environment.

Why CBRE?

At CBRE, you'll join the world's leading commercial real estate services and facilities management company. We are committed to creating exceptional workplace experiences for our clients while providing meaningful career opportunities for our people.

What You'll Enjoy

Competitive Pay at $17.375 per hour

Additional 10% Shift Differential

Consistent Wednesday-Sunday Overnight Schedule

Opportunity to Support a Major Telecommunications Client

Dynamic, Fast-Paced Operations Environment

Collaborative Team Culture

Professional Development and Training Opportunities

A Culture Built on Respect, Integrity, Service, and Excellence

Potential Career Growth Within a Global Organization

Disclaimers

This position supports a major telecommunications client.

This is a temporary onsite opportunity located in Greenville, TX, working Wednesday through Sunday from 10:00 PM to 6:30 AM.

This position is being opened to backfill a vacancy and requires reliable attendance during overnight operating hours.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.