Night Shift ED Patient Access Specialist

Bronson Healthcare; Battle Creek (MI); On-site; USD 35,000 - 52,000; Full time

Job summary

Bronson Healthcare is seeking a Patient Representative for the BBC ED team to greet and register patients, verify insurance, and handle payments with accuracy. You will provide financial information and price estimates, supporting the revenue cycle while upholding HIPAA standards and customer service excellence.

The role requires a high school diploma/GED, strong data entry, and the ability to multi-task in a fast-paced environment, with night shifts and standby rotations as needed.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Knowledge of HIPAA and confidentiality requirements, insurance payer regulations, and patient rights.

Responsibilities

• Greet and register patients accurately and efficiently.
• Verify insurance eligibility using online systems.
• Collect and enter payments, follow balancing procedures.
• Schedule appointments and communicate information to patients and departments.
• Maintain patient confidentiality and handle financial counseling needs.

Skills

Customer service experience

Typing 45 WPM

Basic ten key

HIPAA knowledge

Detail-oriented

Multitasking

Communication skills

Problem solving

Education

High school diploma or GED

Tools

Windows

Billing software

Electronic health records (EHR)

Job description

Bronson Healthcare is seeking a Patient Representative for the BBC ED team to greet and register patients, verify insurance, and handle payments with accuracy. You will provide financial information and price estimates, supporting the revenue cycle while upholding HIPAA standards and customer service excellence.

The role requires a high school diploma/GED, strong data entry, and the ability to multi-task in a fast-paced environment, with night shifts and standby rotations as needed.