Patient Representative BBC - PRN

Bronson Healthcare; Battle Creek (NE); In loco; USD 17.000 - 25.000; Part-time

Descrizione del lavoro

Bronson Health in Battle Creek is seeking a Part-time Patient Representative for the BBC site. You will greet and register patients, verify insurance, collect payments, and provide financial information with a focus on accuracy and patient satisfaction.

The role requires general medical terminology familiarity, strong typing, and the ability to multi-task in a busy environment. Collaborative teamwork and attention to detail are essential for ensuring smooth revenue cycle operations.

Competenze

• High school diploma or GED required.
• Customer service experience required.
• Knowledge of HIPAA and confidentiality rules preferred.
• Basic typing and data entry skills required.
• Ability to verify insurance eligibility.
• Strong organization and time-management skills.
• Flexibility to support standby rotations.
• Teamwork and customer-focused service.

Mansioni

• Greet and register patients accurately and efficiently.
• Verify insurance eligibility using online systems.
• Collect and enter patient payments; follow balancing procedures.
• Provide patients with price estimates and financial information.
• Schedule appointments and communicate details to multiple departments.
• Maintain patient privacy and HIPAA compliance.

Conoscenze

Customer service

Typing 45 WPM

Multi-tasking

Communication

Flexibility

HIPAA knowledge

Formazione

High school diploma or GED

Strumenti

Windows OS

Online systems

Descrizione del lavoro

Love Where You Work!

Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.

If you're ready for a rewarding new career, join Team Bronson and be part of the experience.

Location

BBC Bronson Battle Creek

Title

Patient Representative BBC - PRN

Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served.

• High school diploma or general education degree (GED) required.
• Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year.
• Previous customer service experience required.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
• Experience with multiple computer applications/operating systems, and office machines.
• Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.
• Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.
• Knowledge of the impact of accurate registration has on patient satisfaction.
• Analytical skills to solve simple to semi complex problems.
• Organization, prioritization and time management skills.
• Concentrate and pay close attention to detail.
• Ability to multi-task.
• Be flexible to facilitate change.
• Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.
• Greets and/or registers patients accurately and efficiently.
• Verifies insurance eligibility using online systems.
• Provides and/or completes required patient forms.
• Collects and enter payments, follows required balancing procedures.
• Analyzes, interprets and enters physician orders.
• Scans and indexes forms.
• Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments.
• Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria.
• Accurately completes assigned work queues.
• Identify financial counseling needs.
• Maintains confidentiality in verbal, written and electronic communication.
• Follows established processes, protocols, and workflows.
• Takes initiative to resolve problems and meet patient needs.

*Assist employees and visitors with any concerns they might have.

* Assume overall responsibility for the safety and security of designated areas.

* Monitor security cameras *Identify potential security risks and respond accordingly

Shift

Second Shift

Time Type

Part time

Scheduled Weekly Hours

10

Cost Center

5102 Infusion Center (BBC)