ED Patient Access Specialist (Night Shift)

Bronson Health; Paw Paw Township (MI); On-site; USD 25,000 - 33,000; Full time

Job summary

Bronson Health is seeking a Patient Representative for the BLH 72 Hour ED to support patient access during 7pm–7:30am shifts. You will greet, register, verify insurance, provide financial information, and collect payments while coordinating appointments and maintaining HIPAA standards.

The role emphasizes accuracy, customer service excellence, and teamwork within a busy ED environment and revenue cycle operations.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Medical terminology, CPT and ICD-10 coding knowledge strongly preferred.
• Typing 45 WPM, basic ten key, and Windows PC skills.
• HIPAA knowledge and payer regulations helpful.

Responsibilities

• Greet and register patients and collect demographic and insurance data.
• Verify insurance eligibility using online systems.
• Provide patients with financial information and price estimates; collect payments.
• Schedule appointments and communicate details across facilities.
• Maintain confidentiality and support revenue cycle processes.

Skills

Customer service

Medical terminology

CPT/ICD-10 coding

Typing 45 WPM

Windows OS

Multi-tasking

Attention to detail

Education

High school diploma or GED

Associate degree preferred

CHAA certification preferred

Job description

Bronson Health is seeking a Patient Representative for the BLH 72 Hour ED to support patient access during 7pm–7:30am shifts. You will greet, register, verify insurance, provide financial information, and collect payments while coordinating appointments and maintaining HIPAA standards.

The role emphasizes accuracy, customer service excellence, and teamwork within a busy ED environment and revenue cycle operations.