Night-Shift ED Patient Access Specialist

Bronson Health; Battle Creek (NE); On-site; USD 22,000 - 30,000; Full time

Job summary

Bronson Battle Creek Hospital is seeking a Patient Representative for the Emergency Department night shift. You will greet patients, collect demographics and insurance information, verify eligibility, schedule appointments, and communicate financial options.

Strong customer service and HIPAA knowledge are essential to support revenue cycle and patient experience. The role requires high school diploma or GED, prior customer service, and familiarity with medical terminology and CPT/ICD-10 coding.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Basic typing at 45 WPM, basic ten key, and computer skills within Windows.
• Knowledge of HIPAA, confidentiality and payer regulations.
• Analytical skills to resolve problems and manage deadlines.

Responsibilities

• Greet and register patients and verify insurance eligibility.
• Collect and enter payments and balance as required.
• Schedule appointments for multiple facilities and departments.
• Explain financial information, estimates and payment options to patients.
• Maintain patient confidentiality and accuracy in data entry.

Skills

Customer service

Communication skills

Detail orientation

HIPAA knowledge

Analytical skills

Education

High school diploma or GED

CHAA preferred / related experience

Job description

Bronson Battle Creek Hospital is seeking a Patient Representative for the Emergency Department night shift. You will greet patients, collect demographics and insurance information, verify eligibility, schedule appointments, and communicate financial options.

Strong customer service and HIPAA knowledge are essential to support revenue cycle and patient experience. The role requires high school diploma or GED, prior customer service, and familiarity with medical terminology and CPT/ICD-10 coding.