Night-Shift Datacenter Technician

Servers.com by Nexcess; Ashburn (VA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Traditional 401(k)

Company match

Stable hours

Collaborative culture

Job summary

Nexcess in Ashburn, VA is seeking a Third shift IT support technician to decommission hardware, securely destroy data on reclaimed devices, and maintain inventory records. The role covers server and network hardware with a focus on reliability during off-hours.

You will install operating systems, configure base services, perform firmware upgrades, and communicate with customers via phone, chat, and email to provide exceptional support.

Qualifications

• 1+ years relevant experience.
• Solid working knowledge of computer hardware.
• Excellent written and verbal communication skills.
• Exemplary organizational skills and attention to detail.
• Excellent diagnostic skills.
• Proven customer service acumen.
• Basic networking knowledge.
• Understanding of different RAID configurations.
• Ability to setup and configure various operating systems.
• Ability to appropriately set up and decommission hardware within the constraints of the data center.

Responsibilities

• Decommissioning hardware.
• Destruction of data on reclaimed devices.
• Track inventory and maintain accurate recordkeeping.
• Test and troubleshoot hardware.
• Perform audits of datacenter infrastructure.
• Monitor incoming tickets, chats, and alerts. Provide initial hands-on response.
• Check IP status on RBLs and process as needed.
• Assembly, troubleshooting, and configuration of servers, firewalls, switches, etc.

Skills

Hardware knowledge

Customer service

Communication skills

Diagnostic skills

Networking basics

RAID configurations

OS installation

Data center practices

Troubleshooting

Attention to detail

Job description

Nexcess in Ashburn, VA is seeking a Third shift IT support technician to decommission hardware, securely destroy data on reclaimed devices, and maintain inventory records. The role covers server and network hardware with a focus on reliability during off-hours.

You will install operating systems, configure base services, perform firmware upgrades, and communicate with customers via phone, chat, and email to provide exceptional support.