On-Site (Data Center) Technician - VA

Servers.com by Nexcess; Ashburn (VA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Traditional 401(k)

Company match

Stable hours

Collaborative culture

Job summary

Nexcess in Ashburn, VA is seeking a Third shift IT support technician to decommission hardware, securely destroy data on reclaimed devices, and maintain inventory records. The role covers server and network hardware with a focus on reliability during off-hours.

You will install operating systems, configure base services, perform firmware upgrades, and communicate with customers via phone, chat, and email to provide exceptional support.

Qualifications

• 1+ years relevant experience.
• Solid working knowledge of computer hardware.
• Excellent written and verbal communication skills.
• Exemplary organizational skills and attention to detail.
• Excellent diagnostic skills.
• Proven customer service acumen.
• Basic networking knowledge.
• Understanding of different RAID configurations.
• Ability to setup and configure various operating systems.
• Ability to appropriately set up and decommission hardware within the constraints of the data center.

Responsibilities

• Decommissioning hardware.
• Destruction of data on reclaimed devices.
• Track inventory and maintain accurate recordkeeping.
• Test and troubleshoot hardware.
• Perform audits of datacenter infrastructure.
• Monitor incoming tickets, chats, and alerts. Provide initial hands-on response.
• Check IP status on RBLs and process as needed.
• Assembly, troubleshooting, and configuration of servers, firewalls, switches, etc.

Skills

Hardware knowledge

Customer service

Communication skills

Diagnostic skills

Networking basics

RAID configurations

OS installation

Data center practices

Troubleshooting

Attention to detail

Job description

Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.

Location: Ashburn, VA - On-site

Employment type: Permanent, Full-time

Pay Range: $26 - $32 per hour

This is for a Third shift opening - Monday - Friday | Midnight to 8am Eastern

What you'll do

• Decommissioning hardware
• Destruction of data on reclaimed devices
• Track inventory and maintain accurate recordkeeping
• Test and troubleshoot hardware
• Perform audits of datacenter infrastructure
• Monitor incoming tickets, chats, and alerts. Provide initial hands-on response
• Check IP status on RBLs and process as needed
• Assembly, troubleshooting, and configuration of servers, firewalls, switches, etc.
• Installing various operating systems and applying base configurations
• Communicating with customers via telephone, chat, and email to provide exceptional support
• Perform hardware firmware upgrades, and learn new hardware platforms
• Rack servers, install cabling, and assist with other infrastructure needs
• Deploy complex, highly available infrastructure and services

What you bring

• 1+ years relevant experience
• Solid working knowledge of computer hardware
• Excellent written and verbal communication skills
• Exemplary organizational skills and attention to detail
• Excellent diagnostic skills
• Proven customer service acumen
• Basic networking knowledge
• Understanding of different RAID configurations
• Ability to setup and configure various operating systems
• Ability to appropriately set up and decommission hardware within the constraints of the data center

What We Offer

• Traditional and Roth 401(k) with company matching
• A collaborative, team-oriented culture
• Consistent and predictable work hours
• Engaging, varied work that keeps each day different
• Opportunities to contribute ideas and influence how work gets done

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Nexcess reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy :

Nexcess is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.