Night Shift - Customer Service Representative - Bozeman Airport

Enterprise Holdings; Belgrade (MT); In loco; USD 28.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Descrizione del lavoro

Enterprise Mobility is hiring a Customer Experience Representative at Bozeman Yellowstone International Airport (BZN) in Belgrade, MT. The role focuses on delivering superior, friendly service, explaining rental terms, vehicle features, and optional services to customers.

This position involves greeting customers, handling reservations, and upselling protection products and add-ons to enhance the rental experience.

Competenze

• Experience delivering friendly, efficient customer service.
• Ability to explain rental terms and vehicle options clearly.
• Strong interpersonal skills to greet and assist customers.

Mansioni

• Meet and greet customers in a professional, friendly and timely manner.
• Provide superior customer service by explaining terms, vehicle features, and available services.
• Apply sales techniques to offer protection products, upgrades, and add-ons as appropriate.
• Assist with directions and local information for a positive rental experience.
• Handle reservations and inquiries via calls and messages, coordinating with branches.

Conoscenze

Customer service

Communication

Sales techniques

Problem solving

Descrizione del lavoro

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $24 / hour and also offers bonus and commission opporunities (potential for $12,000 in annual bonus and commission).

This position is located at the Bozeman Yellowstone International Airport (BZN) - 850 Gallatin Field Road, Belgrade, MT, 59714.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We have the following schedule available:

• Sunday - Thursday: 4:00pm to 1:00am (Off Friday/Saturday)

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned