Customer Experience Representative - Bellingham Airport

National Car Rental; Bellingham (WA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off starting with 14 days in

6 paid holidays

Health insurance

Dental insurance

Vision insurance

Life Insurance

401(k) with company match and profit

Employee discounts on rentals and more

Job summary

National Car Rental at Bellingham Airport is seeking a Customer Experience Representative (CXR) to deliver friendly, efficient service and guide customers through rental terms, vehicle features, and optional services.

The role emphasizes verifying driver information, processing rentals, answering inquiries, and maintaining professionalism. Benefits include paid time off, health/dental/vision insurance, life insurance, 401(k) with company match, and employee discounts.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require sponsorship now or in the future.
• High School Diploma or GED required.
• Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Explain rental terms, vehicle features, and optional services to customers.
• Use approved sales techniques to assess needs and offer protection products, upgrades, and fuel options.
• Provide directions and local area information to customers and assist with inquiries.
• Answer reservations, rate quotes, and general questions; coordinate with branches and vendors.
• Make outgoing calls for callbacks and follow-ups as assigned.
• Assist in verifying driver information to ensure smooth rental and return process.
• Report any customer or vehicle issues to Management and contribute to on-the-job training.

Skills

Customer service

Communication

Sales

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Customer Experience Representative (CXR)

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The pay for this position starts at $20.50 / hour.

This position is located at Bellingham Airport (BLI): 4255 Mitchell Way, Bellingham, WA 98226.

Benefits Package

• Paid Time Off, starting with 14 days in your first year + 6 paid holidays
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

Schedule

• Mon: 1:00 pm - 10:00 pm
• Tue: OFF
• Wed: OFF
• Thu: 10:00 am - 7:00 pm
• Fri: 10:00 am - 7:00 pm
• Sat: 8:30 am - 6:00 pm
• Sun: 8:30 am - 6:00 pm

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years