Customer Experience Representative

Talentify; Bentonville (AR); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement plan with 401k matching

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility, operating the National/Alamo brands, is hiring a Customer Experience Representative at our Bentonville, AR location. You will greet customers, explain terms, process rentals, and upsell services to ensure a smooth, friendly experience.

The role requires strong customer service, up-to-date driving credentials, and the ability to work a schedule including weekends. Competitive pay starts at $17.60 per hour with bonuses and benefits.

Qualifications

• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must have a valid driver’s license.
• No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• No DWI/DUI or other drug and/or alcohol-related convictions on driving record in past 5 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms, vehicle features, and optional protections/upgrades.
• Assist customers with directions, maps, and local area information.
• Answer calls for reservations, rate quotes, and general questions; provide information and resolutions.
• Notify Management of any known customer or vehicle problems.
• Assist in assessing rental condition upon return; support training and development opportunities.

Skills

Customer service

Sales

Retail experience

Phone etiquette

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $17.60 per hour plus bonuses!

This position is located at:

1 Airport Blvd, Bentonville, AR 72713

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule:1

Sunday: 10:00am-7:00pm

Monday: 10:00am-7:00pm

Tuesday: OFF

Wednesday: OFF

Thursday: 10:00am-7:00pm

Friday: 3:00pm-12:00am

Saurday 11:00am-6:00pm

Schedule: 2

Sunday: 9:00am-7:00pm

Monday: 9:00am-7:00pm

Tuesday: 9:00am-7:00pm

Wednesday: 9:00am-7:00pm

Thursday: 9:00am-7:00pm

Friday: OFF

Saurday OFF

Schedule: 3

Sunday: 3:00pm-12:00am

Monday: 3:00pm-12:00am

Tuesday: 3:00pm-12:00am

Wednesday: 3:00pm-12:00am

Thursday: 3:00pm-12:00am

Friday: OFF

Saurday OFF

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veteran

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license
• No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
• No DWI/DUI or other drug and/or alcohol-related convictions on driving record in past 5 years
• Must be able to work the listed schedule
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.