Customer Service Representative - Bozeman Airport

nationalalamo-erac; Belgrade (MT); Sur place; USD 47 000 - 52 000; Plein temps

Avantages offerts par ce poste

Paid time off

Employee rental car discounts

Retirement plan with 401k matching

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Résumé du poste

Enterprise Mobility, operator of the Enterprise Rent-A-Car, National Car Rental and Alamo, is hiring a Customer Experience Representative at Bozeman Yellowstone International Airport (BZN) in Belgrade, MT. The role emphasizes friendly, efficient service and guiding customers through rental terms and options.

The schedule options include Tuesday–Saturday 8:00am–5:00pm or Monday–Friday 8:00am–5:00pm. The position pays $23/hour with potential for a $12,000 annual bonus/commission and includes

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States. No sponsorship needed now or in the future.
• High School Diploma or G.E.D. required.
• Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 5 years.

Responsabilités

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and vehicle features.
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment.
• Offer directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors.
• Place outgoing calls for callback management, and miscellaneous calls as assigned.
• Assist to assess condition of rental upon return.
• Notify Management of any known customer problems and vehicle maintenance needs.
• Pursue on the job training and development opportunities and any company sponsored classroom training.
• Maintain a regular and reliable level of attendance and punctuality.

Formation

High School Diploma or G.E.D.

Description du poste

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $23 / hour and also offers bonus and commission opporunities (potential for $12,000 in annual bonus and commission).

This position is located at the Bozeman Yellowstone International Airport (BZN) - 850 Gallatin Field Road, Belgrade, MT, 59714.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We have the following schedules available:

• Tuesday - Saturday: 8:00am to 5:00pm (Off Sunday/Monday)
• Monday - Friday: 8:00am to 5:00pm (Off Saturday/Sunday)

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a valid driver licensewithno more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 5 years