Customer Experience Representative

Enterprise Holdings; Kalispell (MT); On-site; USD 43,680 - 48,500; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Holdings is hiring a Customer Experience Representative at Kalispell Glacier Park International Airport. The role emphasizes friendly, efficient customer service and guiding rental processes from start to finish.

Starting pay is $21 per hour with potential for up to $12,000 in annual bonus and commissions, plus benefits including PTO, insurance, and retirement plans. Schedule includes Friday through Tuesday, 4pm–1am, at Kalispell, MT airport location.

Qualifications

• High school diploma or GED required.
• Authorized to work in the United States without sponsorship.
• Valid driver's license with clean record in past 3 years.

Responsibilities

• Meet and greet customers in a friendly, professional manner.
• Explain rental terms, vehicle features, and optional services.
• Offer protection products and upgrades as appropriate.
• Assist with directions, maps, and local information.
• Handle reservations, rate quotes, and general inquiries by phone or in person.
• Notify management of issues with customers or vehicles as needed.
• Pursue on-the-job training and company-provided development.

Skills

Customer service

Communication skills

Sales techniques

Problem solving

Education

High School Diploma or GED

Tools

Phone system

CRM (customer data)

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world’s best and most trusted mobility company.

Customer Experience Representative (CXR)

The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $21 / hour plus bonus and commission opportunities (Potential for $12,000 in annual bonus and commission)

This position is located at the Kalispell Glacier Park International Airport (FCA) (GPI). Address is 4170 US Highway 2, Kalispell, MT, 59901

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Available Schedule:

• Friday – Tuesday 4pm – 1am

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High School Diploma or G.E.D. required
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be at least 18 years old