Night Shift Customer Care Specialist — Empathy & Resolution

MCI; Wichita (KS); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Career Growth Opportunities

Paid Training

Job summary

A customer service provider in Wichita, KS is hiring a Customer Service Representative for night shifts. The position involves managing inbound calls, resolving technical issues, and providing product-related information. Candidates must be at least 18 years old with a high school diploma and excellent communication skills. The role offers competitive benefits like Paid Time Off, health benefits, and career growth opportunities. A customer-first mindset and problem-solving abilities are essential for success in this fast-paced environment.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Excellent verbal and written communication skills are required.
• Typing speed of 20+ words per minute is necessary.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Troubleshoot and resolve customer issues effectively.
• Accurately document customer claims and interactions.

Skills

Excellent verbal communication skills

Excellent written communication skills

Problem-solving skills

Multi-tasking ability

Strong work ethic

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

A customer service provider in Wichita, KS is hiring a Customer Service Representative for night shifts. The position involves managing inbound calls, resolving technical issues, and providing product-related information. Candidates must be at least 18 years old with a high school diploma and excellent communication skills. The role offers competitive benefits like Paid Time Off, health benefits, and career growth opportunities. A customer-first mindset and problem-solving abilities are essential for success in this fast-paced environment.