Call Center Specialist – Growth, PTO & Benefits

MCI; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Benefits

Paid Time Off

Incentives & Rewards

Fun, Engaging Work Environment

Job summary

A leading tech-enabled business services company in Wichita is hiring a Call Center Representative. The ideal candidate will handle inbound and outbound calls, resolve inquiries, and deliver outstanding customer support in a fast-paced environment. Candidates should have a High School Diploma and 1-3 years of relevant experience, along with strong communication skills and the ability to multitask. This role offers competitive compensation and various benefits, including health coverage and paid time off.

Qualifications

• 1–3 years of call center or customer service experience.
• Flexibility to work shifts as needed.
• Basic computer skills and experience with CRM or call center tools.

Responsibilities

• Manage high-volume inbound and outbound calls as a Call Center Representative.
• Provide accurate, timely information on products and services.
• Resolve customer concerns and elevate complex cases when required.

Skills

Strong verbal and written communication skills

Ability to multitask in a target-driven environment

Basic computer skills

Customer service experience

Education

High School Diploma / Grade 12

Tools

CRM systems

Call center tools

Job description

A leading tech-enabled business services company in Wichita is hiring a Call Center Representative. The ideal candidate will handle inbound and outbound calls, resolve inquiries, and deliver outstanding customer support in a fast-paced environment. Candidates should have a High School Diploma and 1-3 years of relevant experience, along with strong communication skills and the ability to multitask. This role offers competitive compensation and various benefits, including health coverage and paid time off.