Night-Shift Client Success Specialist

Magic; United States; Remote; USD 5,600 - 7,000; Full time

Benefits offered by this job

Full training program

Night shift work

Job summary

Magic is seeking a Client Account Specialist in the Philippines to manage a portfolio of client accounts post-sale, from onboarding through ongoing milestones. You will anticipate issues, communicate with clients and assistants, and coordinate with internal teams to maintain strong relationships.

The role requires 3+ years in account management, English fluency, and night-shift availability (10 PM–7 AM PHT). Training programs and a focus on proactive problem-solving are provided.

Qualifications

• 3+ years of client-facing experience in account management or customer success.
• Experience managing multiple active client accounts (US accounts preferred).
• Fluent written and verbal English.
• Willingness to work night shift (10 PM–7 AM PHT).
• CRM proficiency; HubSpot preferred.

Responsibilities

• Manage a portfolio of client accounts and monitor the health of each pairing.
• Lead onboarding sessions, 30-day account reviews, and recurring check-ins.
• Advocate for assistants internally with coaching and feedback loops.
• Own retention conversations and lead win-back efforts.
• Handle 30+ inbound account requests daily with fast, personalized responses.
• Maintain clean, detailed HubSpot records for every client interaction.
• Coordinate across Operations, Finance, and Engineering when issues arise.

Skills

Account management

Client-facing

English fluency

Night shift readiness

CRM proficiency

Tools

HubSpot CRM

Job description

Magic is seeking a Client Account Specialist in the Philippines to manage a portfolio of client accounts post-sale, from onboarding through ongoing milestones. You will anticipate issues, communicate with clients and assistants, and coordinate with internal teams to maintain strong relationships.

The role requires 3+ years in account management, English fluency, and night-shift availability (10 PM–7 AM PHT). Training programs and a focus on proactive problem-solving are provided.