Night-Shift Client Success Specialist

Magic, Inc; United States; Remote; USD 5,600 - 7,000; Full time

Benefits offered by this job

Night shift

Training program

Job summary

Magic, Inc. is seeking a Client Account Specialist to support post-sale client relationships. You will manage a portfolio of client accounts, lead onboarding sessions, and ensure alignment between clients and assistants.

The role requires 3+ years of client-facing experience, excellent English communication, and night-shift availability (10 PM–7 AM PHT). Training is provided and the team collaborates closely with Operations, Finance, and Engineering.

Qualifications

• 3+ years of client-facing experience in account management or B2B customer success.
• Fluent written and verbal English.
• Reliable night-shift availability (10 PM–7 AM PHT).
• CRM proficiency, HubSpot preferred.

Responsibilities

• Manage a portfolio of client accounts and track health of each pairing.
• Lead onboarding sessions and 30-day account reviews.
• Advocate for assistants and provide coaching feedback to leadership.
• Own retention conversations and lead win-back efforts.
• Handle 30+ inbound account requests daily with fast, personalized responses.
• Maintain clean HubSpot records for all interactions.

Skills

Client management

English fluency

Night shift

Time management

HubSpot familiarity

Tools

HubSpot

Job description

Magic, Inc. is seeking a Client Account Specialist to support post-sale client relationships. You will manage a portfolio of client accounts, lead onboarding sessions, and ensure alignment between clients and assistants.

The role requires 3+ years of client-facing experience, excellent English communication, and night-shift availability (10 PM–7 AM PHT). Training is provided and the team collaborates closely with Operations, Finance, and Engineering.