Night-Shift Client Success Specialist

Magic, Inc.; United States; Remote; USD 5,600 - 6,600; Full time

Benefits offered by this job

Full training program included

Job summary

Magic Inc. is seeking a Client Account Specialist in the Philippines to manage a portfolio of client accounts, monitor health, and flag risks early.

You’ll lead onboarding sessions, conduct 30-day reviews, and keep clients and assistants aligned through regular check-ins. You’ll advocate for assistants, own retention conversations, and handle 30+ inbound requests daily with personalized, knowledge-driven responses.

Qualifications

• 3+ years of client-facing experience in account management or B2B customer success.
• Fluent written and verbal English with clear updates and escalation calls.
• Reliable night-shift availability (10 PM–7 AM PHT) with history of night work.
• CRM proficiency, HubSpot preferred.

Responsibilities

• Manage a portfolio of client accounts, track health, flag risks early.
• Lead onboarding sessions and 30-day account reviews with regular check-ins.
• Advocate for assistants internally and surface needs to leadership.
• Own retention conversations and lead win-back efforts when at risk.
• Handle 30+ inbound account requests daily with personalized responses.
• Maintain detailed HubSpot records for all client interactions.
• Coordinate across Operations, Finance, and Engineering when needed.

Skills

Client-facing experience

Night shift availability

Proactive mindset

Fluent English

Tools

HubSpot

Job description

Magic Inc. is seeking a Client Account Specialist in the Philippines to manage a portfolio of client accounts, monitor health, and flag risks early.

You’ll lead onboarding sessions, conduct 30-day reviews, and keep clients and assistants aligned through regular check-ins. You’ll advocate for assistants, own retention conversations, and handle 30+ inbound requests daily with personalized, knowledge-driven responses.