Client Success Associate - Flexible Hours & Growth

RemoteFetch; United States; Remote; USD 5,700 - 8,600; Full time

Job summary

RemoteFetch in Manila, Philippines, is seeking a Customer Success Associate to be the primary point of contact for our clients, ensuring their needs are met with precision and care. You’ll manage case-related concerns, oversee service delivery, and maintain compliance with client standards and SLAs.

This role requires excellent communication, strong organization, and the ability to work independently in a fast-paced environment.

Qualifications

• Bachelor's degree in business, Marketing, Commerce, or related fields.
• 1-2 years in client-facing roles / client management
• Strong communication and interpersonal skills
• Highly organized and detail-oriented

Responsibilities

• Serve as the go-to expert for client queries and case requirements.
• Day to day client interaction (client query support).
• Monitor and manage cases to ensure timely delivery aligned with SLAs.
• Review documentation for accuracy and completeness.
• Provide feedback to internal teams and proactively communicate with clients about delays or updates.
• Management and ownership of the client SLA.
• Case governance resulting to achieving client SLA's.
• Handle first-level client escalations and ensure smooth resolution.
• Dispatch client reports with accuracy and professionalism.

Skills

Communication

Organization

Proactive mindset

Independence

Education

Bachelor's degree

Job description

RemoteFetch in Manila, Philippines, is seeking a Customer Success Associate to be the primary point of contact for our clients, ensuring their needs are met with precision and care. You’ll manage case-related concerns, oversee service delivery, and maintain compliance with client standards and SLAs.

This role requires excellent communication, strong organization, and the ability to work independently in a fast-paced environment.