Night-Shift Bell Captain — Guest Experience Expert

Towne Park, LLC.; Pocono Township (PA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

Towne Park, LLC. is seeking a Bell Captain to orchestrate the service experience for hotel guests, working with the bell staff to ensure service standards are met. You will assist guests with luggage during arrival and departure and coordinate with the Account Manager on-site.

This role is not a managerial one, but may involve critical issue judgment when expediency is priority. The position emphasizes hospitality, teamwork, and reliable schedules.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Ability to communicate clearly and professionally.

Responsibilities

• Assist hotel guests with luggage and delivery/pick up of items.
• Coordinate with bell staff and Account Manager to meet service standards.
• Provide troubleshooting and guidance when manager is not on-site.

Skills

Customer service

Communication

Time management

Education

High school diploma or GED

Job description

Towne Park, LLC. is seeking a Bell Captain to orchestrate the service experience for hotel guests, working with the bell staff to ensure service standards are met. You will assist guests with luggage during arrival and departure and coordinate with the Account Manager on-site.

This role is not a managerial one, but may involve critical issue judgment when expediency is priority. The position emphasizes hospitality, teamwork, and reliable schedules.