Night-Shift 911 Dispatcher – Emergency Communications

L.E. Cox Medical Centers; Springfield (MO); On-site; USD 45,000 - 70,000; Full time

Job summary

CoxHealth is seeking a Communication Specialist to answer 911 calls, dispatch emergency services, and coordinate responses from a Springfield, MO facility. The role requires staying on the line with callers, verifying locations, and coaching callers according to protocol until responders arrive.

It involves rapid ambulance assignment and information transmission within 30 seconds of dispatch. Preferred qualifications include Emergency Medical Dispatch training and at least one year in a

Qualifications

• High School Diploma or equivalent required.
• Preferred: Emergency Medical Dispatch Training.
• Preferred: 1 year of communications center experience.

Responsibilities

• Answer 911 calls and dispatch emergency services per protocol.
• Gather critical information and verify incident location.
• Stay on the call with the caller until responders arrive and coach as needed.
• Assign appropriate ambulance level and transmit information within 30 seconds of dispatch.
• Manage ambulance posting plan and workflow; monitor helicopter flights when needed.

Skills

Calm under pressure

Multitasking

Effective communicator

Following instructions

Telecommunications skills

Education

High School Diploma

Emergency Medical Dispatch Training

Job description

CoxHealth is seeking a Communication Specialist to answer 911 calls, dispatch emergency services, and coordinate responses from a Springfield, MO facility. The role requires staying on the line with callers, verifying locations, and coaching callers according to protocol until responders arrive.

It involves rapid ambulance assignment and information transmission within 30 seconds of dispatch. Preferred qualifications include Emergency Medical Dispatch training and at least one year in a