Communications Specialist

CoxHealth; Springfield (MO); On-site; USD 45,000 - 70,000; Full time

Job summary

CoxHealth is seeking a Communication Specialist to answer 911 calls, dispatch emergency services, and coordinate responses from a Springfield, MO facility. The role requires staying on the line with callers, verifying locations, and coaching callers according to protocol until responders arrive.

It involves rapid ambulance assignment and information transmission within 30 seconds of dispatch. Preferred qualifications include Emergency Medical Dispatch training and at least one year in a

Qualifications

• High School Diploma or equivalent required.
• Preferred: Emergency Medical Dispatch Training.
• Preferred: 1 year of communications center experience.

Responsibilities

• Answer 911 calls and dispatch emergency services per protocol.
• Gather critical information and verify incident location.
• Stay on the call with the caller until responders arrive and coach as needed.
• Assign appropriate ambulance level and transmit information within 30 seconds of dispatch.
• Manage ambulance posting plan and workflow; monitor helicopter flights when needed.

Skills

Calm under pressure

Multitasking

Effective communicator

Following instructions

Telecommunications skills

Education

High School Diploma

Emergency Medical Dispatch Training

Job description

Facility:Cox North: 1423 N Jefferson Ave, Springfield, Missouri, United States of America, 65802Department:1811 Emergency CommunicationsScheduled Weekly Hours:40Hours:1900 - 0700Work Shift:Night Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:Named one of Modern Healthcare’s Best Places to work five times.Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.Acknowledged by Forbes as one of the Best Employers for New Grads.Healthcare Innovation's Top Companies to Work for in Healthcare (2025).BenefitsMedical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)For a comprehensive list of benefits, please click here: Benefits | CoxHealthJob Description:The Communication Specialist is responsible for answering 911 calls and appropriately dispatching emergency services within the established time frame. This includes gathering critical information regarding the nature of the complaint and verifying the location of the incident per protocol. Responsible for remaining on the phone with the caller until the first responder arrives and coaches the caller per protocol as the situation requires. The Communication Specialist assigns appropriate level of ambulance to the event and sends all corresponding information within 30 seconds of dispatch. Responsible for managing the ambulance posting plan as workflow requires. Flight follows helicopters when needed.Education: Required: High School Diploma or Equivalent Preferred: Emergency Medical Dispatch Training Experience: Preferred:1 year of communications center experience Skills: Calmly and efficiently perform and make appropriate decisions rapidly under stress in emergency situations. Ability to follow instructions. Possess good telecommunications skills. Possess ability to track and manage multiple tasks simultaneously. Possess ability to maintain a tolerant and congenial presence when dealing with public, crews and other departments while answering numerous calls per day and covering urgent requests. Licensure/Certification/Registration: Preferred: PRO QA