Communications Specialist

CoxHealth; Springfield (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Employer retirement match

20+ hours per week

Job summary

CoxHealth is seeking a Communication Specialist for Cox North in Springfield, MO. The role involves answering 911 calls, dispatching EMS, and guiding callers until responders arrive. Strong composure and clear communication are essential in high-pressure situations.

The position requires a high school diploma (EMD training preferred) and experience in a communications center is desirable. Benefits include medical, vision, and retirement options.

Qualifications

• High School Diploma or Equivalent required or preferred.
• Emergency Medical Dispatch Training preferred.
• Experience in a communications center desired.
• Pro QA licensure/certification/registration preferred.

Responsibilities

• Answer 911 calls and dispatch emergency services within the established time frame.
• Gather critical information and verify incident location per protocol.
• Remain on the line with the caller until responders arrive and provide coaching as needed.
• Assign ambulances and send all info within 30 seconds of dispatch.

Skills

Calm under pressure

Strong communication

Multi-tasking

Decision making under stress

Follow instructions

Education

High School Diploma or Equivalent

Emergency Medical Dispatch Training

Job description

Facility

Cox North: 1423 N Jefferson Ave, Springfield, Missouri, United States of America, 65802

Department

1811 Emergency Communications

Scheduled Weekly Hours

40

Hours

10:00AM - 10:00PM

Work Shift

Day Shift (United States of America)

CoxHealth Is a Leading Healthcare System Serving 25 Counties Across Southwest Missouri And Northern Arkansas. The Organization Includes Six Hospitals, 5 ERs, And Over 80 Clinics. CoxHealth Has Earned The Following Honors For Workplace Excellence

• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description

The Communication Specialist is responsible for answering 911 calls and appropriately dispatching emergency services within the established time frame. This includes gathering critical information regarding the nature of the complaint and verifying the location of the incident per protocol. Responsible for remaining on the phone with the caller until the first responder arrives and coaches the caller per protocol as the situation requires. The Communication Specialist assigns appropriate level of ambulance to the event and sends all corresponding information within 30 seconds of dispatch. Responsible for managing the ambulance posting plan as workflow requires. Flight follows helicopters when needed.

• Education Required: High School Diploma or Equivalent Preferred: Emergency Medical Dispatch Training
• Experience Preferred:1 year of communications center experience
• Skills Calmly and efficiently perform and make appropriate decisions rapidly under stress in emergency situations. Ability to follow instructions. Possess good telecommunications skills. Possess ability to track and manage multiple tasks simultaneously. Possess ability to maintain a tolerant and congenial presence when dealing with public, crews and other departments while answering numerous calls per day and covering urgent requests.
• Licensure/Certification/Registration Preferred: PRO QA