Night Security Shift Manager - Lead Team & Guest Safety

Hollywood Casino Charles Town; Charles Town (WV); On-site; USD 55,000 - 72,000; Full time

Job summary

PENN Entertainment is seeking a Security Shift Supervisor in West Virginia. You will oversee the daily operations of the security shift, train staff, and ensure safety and regulatory compliance across the property.

Ideal candidates will have a Bachelor’s degree or equivalent security experience, strong organizational and communication skills, and the ability to manage budgets and schedules while delivering exceptional guest service.

Qualifications

• Bachelor’s degree (B.A/B.S.); or four years of casino Security, military, or police experience; or equivalent combination of education and experience. Must have comprehensive knowledge of security protocol.
• Must be proficient in Microsoft applications.
• Must have excellent organizational and communication skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Responsibilities

• Supervise staff and manage the daily operations of a designated security shift, ensuring goals and profit objectives are met.
• Assist in creating effective schedules, manage labor costs, and support staffing objectives to achieve guest satisfaction.
• Assist in the department budget process and report budget concerns to management.
• Promote and model exceptional customer service in line with company standards and programs.
• Train shift personnel in emergency operating procedures and ensure compliance with internal controls.

Skills

Leadership

Communication

Organization

Customer service

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

PENN Entertainment is seeking a Security Shift Supervisor in West Virginia. You will oversee the daily operations of the security shift, train staff, and ensure safety and regulatory compliance across the property.

Ideal candidates will have a Bachelor’s degree or equivalent security experience, strong organizational and communication skills, and the ability to manage budgets and schedules while delivering exceptional guest service.