Casino Security & Guest Experience Advocate

PENN Entertainment, Inc.; Charles Town (WV); On-site; USD 32,000 - 48,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a Security professional to safeguard patrons, employees, and property across HCCTR premises. You will patrol, inspect, and respond to incidents, while upholding confidentiality and professional standards in a fast-paced casino environment.

Candidates must maintain licensing with West Virginia authorities, have CPR certification, and hold a valid driver’s license. Flexible shifts including weekends and holidays are required.

Qualifications

• Must obtain licensing with the West Virginia Lottery and Racing Commissions every year.
• CPR certification is mandatory.
• Must possess a valid driver’s license for the state in which you reside.

Responsibilities

• Shall ensure the safety of customers, employees and others while on the premises of HCCTR to include the racing, barn areas, and events showroom.
• Ensure the Safety of guest and team members.
• Greets patrons and visually inspects bags, purses, and the patron for unauthorized items.
• Assists customers and employees and reports critical situations (medical emergencies, irate customers, etc).
• Continual observation and patrolling, as directed, of the casino premises, buildings and grounds, corridors, barn areas, office areas and parking facilities of HCCTR.
• Ensures the integrity of all slot and table games of HCCTR.
• Transports gaming chips to and from gaming tables in accordance with internal control procedures.
• Performs the drop for table games including poker, in accordance to internal control procedures.
• Reports critical situations to appropriate supervisor
• Reports to the Security management, any violations, acts or situations which are detrimental to the best interest of HCCTR.
• Examines doors, windows, and gates to determine that they are secure.
• Advices violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
• Assists in any internal or external investigations conducted by HCCTR or authorized local authorities
• Inspects equipment and machinery to ascertain if tampering has occurred.
• Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked.
• Observes departing personnel to guard against theft of company property.
• Sounds alarm or notifies supervision verbally, by radio, or by telephone in case of fire, theft, or presence of unauthorized persons.
• Permits authorized persons to enter property.
• Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use of supervisory staff.
• May be called on to regulate vehicle and pedestrian traffic to maintain orderly flow.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures behavior and appearance meet established standards.
• Maintains complete confidentiality at all times with respect to the internal functions of the Security department as well as any other information deemed to be confidential.
• Maintains a professional work environment with management and staff.
• Participates in meetings and training as required.
• Performs all job duties in a safe and responsible manner and reports safety hazards immediately.
• Prepares reports as requested or required.
• Performs other duties as may be assigned by department and/or company management.
• Ability to work 8a - 4p including weekends and holidays (Monday/Tuesday off)

Education

High school diploma or equivalent

Job description

PENN Entertainment, Inc. is seeking a Security professional to safeguard patrons, employees, and property across HCCTR premises. You will patrol, inspect, and respond to incidents, while upholding confidentiality and professional standards in a fast-paced casino environment.

Candidates must maintain licensing with West Virginia authorities, have CPR certification, and hold a valid driver’s license. Flexible shifts including weekends and holidays are required.