Beverage Operations Lead

Hollywood Casino Charles Town; Charles Town (WV); Hybride; USD 42 000 - 66 000; Plein temps

Résumé du poste

PENN Entertainment in West Virginia is seeking a Beverage Supervisor to lead daily beverage operations and staff on a busy shift. You will ensure high guest satisfaction while managing inventories, budgets, and cross-department coordination.

The role requires strong communication, Excel/Office skills, and flexibility to work various shifts, including holidays and weekends. Prior gaming experience is preferred for this supervisory position.

Qualifications

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel, Word and Outlook.
• Flexible to work all shifts including holidays, nights, weekends and overtime.

Responsabilités

• Supervise staff and manage daily operations for a designated shift.
• Coordinate scheduling with management and maintain guest satisfaction.
• Assist in establishing beverage menus and record inventories.
• Maintain beverage policies to control costs while ensuring quality.

Connaissances

Verbal & written communication

Microsoft Office proficiency

Formation

Associate degree in related field

Outils

Microsoft Excel

Microsoft Word

Microsoft Outlook

Description du poste

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Assists in establishing product menu and records product inventories.
• Assists in maintaining beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation and service.
• Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems on designated shift.
• Assists with providing support for special events when necessary on designated shift.
• Assists in monitoring inventory of all beverage product.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists Manager with administrative duties, as needed.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

Must be at least 21 years of age.

• Associates degree (A.A.) in related field; two years Beverage or equivalent experience, or equivalent combination of education and experience. Prior gaming experience preferred. Minimum of two years supervisory experience required.
• Must have excellent verbal and written communication skills.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• This job may or may not have supervisory responsibilities.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.