Security & Guest Safety Specialist

PENN Entertainment, Inc.; Pennsylvania; On-site; USD 42,000 - 58,000; Full time

Job summary

PENN Entertainment is seeking a vigilant Security Professional for our Pennsylvanian properties. The role emphasizes guest safety, asset protection, and adherence to department procedures while maintaining exceptional service standards.

You will monitor premises, respond to incidents, and collaborate with local authorities as required. A high school diploma, customer service experience, and ability to obtain necessary certifications are essential.

Qualifications

• High school diploma or equivalent required.
• Guest service experience preferred.
• Ability to obtain/maintain valid PA driver license and operate company vehicles as needed.
• CPR certification training may be required.
• Excellent written and verbal communication in English.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Provides security and protection for guests and company assets.
• Complies with PHRC policies; documents incidents.
• Administers First Aid and CPR as trained.
• Assists in emergency response and traffic control as needed.
• Maintains confidentiality in all company matters.

Skills

Customer service

Communication skills

Problem solving

Interpersonal skills

Conflict resolution

Report writing

Attention to detail

Microsoft Office

Education

High School Diploma or equivalent

CPR Certification

Tools

Microsoft Office

Job description

PENN Entertainment is seeking a vigilant Security Professional for our Pennsylvanian properties. The role emphasizes guest safety, asset protection, and adherence to department procedures while maintaining exceptional service standards.

You will monitor premises, respond to incidents, and collaborate with local authorities as required. A high school diploma, customer service experience, and ability to obtain necessary certifications are essential.