Night Programs Lead — Shelter Operations & Care

The People Concern; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

403(b) Retirement Plan

Employee Assistance Program (EAP)

Job summary

The People Concern seeks an Overnight Program Manager, Inside Safe, located at Dusk Hotel, to lead frontline staff and oversee overnight operations for the Interim Housing program. You will ensure quality care, compliance with funders, and outcomes in alignment with the agency’s mission.

You will supervise staff, coordinate with the Director and Sr. PM, manage scheduling, crises, data quality, and reporting, while maintaining client confidentiality and safety on-site.

Qualifications

• Bachelor’s Degree in Social Work, Psychology or related field and/ or equivalent experience
• A minimum of two (2) years experience providing Case Management services to the homeless population is required
• Current, valid California Driver’s License with an acceptable driving record
• Minimum two (2) years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mentally illness, or are dually diagnosed
• Skilled in non-violent crisis intervention
• Demonstrated knowledge of issues faced by population served
• Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills
• Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively
• Ability to provide some evening and weekend hours to ensure continuity of care On-call 24/7 a requirement
• Proficient in Microsoft Word, Outlook, Excel, and database applications
• Able to obtain and maintain CPR/First Aid certification

Responsibilities

• Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma Informed care principles
• Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction
• Guide staff ensuring that they are able to implement appropriate interventions to reduce barriers.
• Promote opportunities to support critical thinking among team members
• Provide crisis intervention and triage services
• Manage client grievances and ensure timely resolution of client complaints
• Work with the Director and AM Sr. Program Manager to ensure that the physical site is well-maintained and safe.
• Assist with auditing efforts to ensure data quality is correct and accounted for.
• Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered
• Ability to be on-call for emergencies with support from the Director and provide back-up coverage for staff shortages.
• Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts.
• Assist with preparing data for reports to funders, and track other data as directed.
• Conduct weekly supervision of all direct reports.
• Ensure adherence to agency policies and procedures.
• Participate in weekly case conferencing to create a supportive environment and ensure the reduction of barriers that prevent an individual from developing an appropriate housing plan.
• Complete performance evaluations on all direct reports.
• Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders.
• Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program.
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws.
• Incorporate life skills programming and other milieu and enrichment services into the program design.
• Develop and improve programming, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff.
• Train staff on programmatic expectations, including documentation, boundaries, and strength-based approach to interventions.
• Maintain current, thorough knowledge of community resources and utilize these to provide services to clients.
• Other duties as assigned

Skills

Client relationship

Motivational interviewing

Harm reduction

Trauma-informed care

Interdisciplinary team

Crisis intervention

Documentation

Time management

Education

Bachelor’s Degree in Social Work or Psychology or related field

Master’s degree in mental health field

Tools

Microsoft Word

Outlook

Excel

Database applications

Job description

The People Concern seeks an Overnight Program Manager, Inside Safe, located at Dusk Hotel, to lead frontline staff and oversee overnight operations for the Interim Housing program. You will ensure quality care, compliance with funders, and outcomes in alignment with the agency’s mission.

You will supervise staff, coordinate with the Director and Sr. PM, manage scheduling, crises, data quality, and reporting, while maintaining client confidentiality and safety on-site.