Patient Logistic Specialist

HCA Healthcare; Jacksonville (FL); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits

Time away from work

401(k) match

Education support

Job summary

HCA Florida Memorial Hospital is hiring a Patient Logistic Specialist to support patient disposition, bed placement, and transfers. The role requires coordinating with clinicians, tracking bed availability, and maintaining timely communications with patients and families.

Ideal candidates have an associate degree or higher, healthcare experience, and strong communication and organizational skills. Shifts are 12-hour, with weekends and holidays required, and applicants must live within 60 miles

Qualifications

• Associate degree or higher preferred.
• Experience in acute care setting preferred (ED highly preferred).
• Understanding of how patient populations move through a hospital setting.
• Behavioral Health experience preferred.
• Strong verbal and written communication skills.
• Good organizational skills and ability to multitask.
• Proficient in medical terminology.

Responsibilities

• Respond to phone calls with urgency and strong customer service.
• Gather initial information to open new cases and provide clinicians with needed data.
• Maintain awareness of facility medical staff, services, and programs.
• Locate resources and coordinate information to support patient disposition or admissions.
• Maintain inventory of bed availability for non-HCA bed placements.
• Facilitate hospital transfers and transports via phone and computer.
• Provide updates on status of patient cases and bed placement requests.
• Schedule and prioritize discharge transports and support the Patient Logistics Center.

Skills

Verbal communication

Organizational skills

Medical terminology

Acute care experience

ED experience

Behavioral Health understanding

Healthcare experience

Multitasking

Education

Associate degree or higher

Job description

Do you want to join an organization that invests in you as a(an) Patient Logistic Specialist? At HCA Florida Memorial Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

What you will do in this role:

• Respond to phone calls with a sense of urgency and demonstrating good customer service skills
• Gather initial information required to open new case/call(s) and prepare clinical information/packet which is to provide to the clinicians for assessment and next steps in advancing patients care.
• Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs.
• Help to locate available resources and coordinates information to support patient disposition and or admissions to appropriate unit/facility
• Maintain active inventory of bed availability within the community for non-HCA bed placements and admissions
• Responsible for accepting, tracking and facilitating hospital transfers and transports telephonically and via computer applications.
• Provide updates to customers on status of patient case(s), i.e. assessment status and bed placement requests
• Assist to schedule and prioritize discharge transports and support the Patient Logistics Center by assuring rapid response to requests for services (where applicable)

What qualifications you will need:

• Associate degree or higher preferred
• Prefer experience in an acute care setting. (example Hospital Unit Secretary) – highly preferred experience in an ED.
• Prefer an understanding of how patient populations move through a hospital setting and healthcare organizations
• Prefer experience in Behavioral Health (example Behavioral Health Tech)
• Possess good communication skills, verbal and written.
• Possess good organizational skills and able to act on multiple tasks.
• Proficient and understands medical terminology

Scheduling Requirements:

• 12 Hour Shifts - Required
• Flexibility in scheduling - Required
• Rotating Weekends - Required
• Holiday Shifts – Required

Must live within 60 miles of a Patient Logistics Center Facility -PLC Locations include; Richmond, VA 23225, Jacksonville, FL 32216, Tamarac, FL 33321, Plano, TX 75075 or Denver, CO 80237- Required

Benefits

HCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Logistic Specialist opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.