Night Ops Leader — Front & Back Store Excellence

Lowe's; Grand Junction (CO); On-site; USD 30,000 - 34,000; Full time

Job summary

Lowe's is seeking a Front-End/Back-End Department Supervisor in Grand Junction, CO. You will lead store operations, ensure efficient checkouts, returns, and customer service, and collaborate with cross-functional teams to drive safety and performance.

You will participate in hiring decisions, coach associates, and manage day-to-day store activities as MOD when needed. A strong background in retail leadership and people development is essential.

Qualifications

• High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable
• 5 years Experience in a retail environment (or 5 years of experience in a retail environment if education requirement is not met)
• Experience providing direction or supervision to teams (with or without direct report responsibility)
• Experience supporting or participating in the process of training, mentoring and developing associates
• Experience working cross-functionally
• Experience Using Microsoft Office Suite
• Ability to obtain sales related licensure or registration as may be required by law

Responsibilities

• Oversees and drives front-end and back-end operations to deliver efficient checkout, returns, and customer service
• Participates in interviews and provides input into candidate selection decisions
• Connects with the team daily to address challenges and elevate issues
• Provides coaching and timely feedback, escalating disciplinary action with supervision
• Encourages ideas and best practices to deliver outstanding customer service and support activities
• Empowers others to make decisions while offering guidance
• Recognizes team achievements and fosters growth and development
• Identifies associate relations concerns and escalates as needed to senior management or HR
• Manages safety, shrink prevention, and secure store operations
• Drives operational excellence and adherence to processes to improve customer experience
• Monitors and improves key performance metrics and addresses barriers
• Responds quickly to unexpected events and reprioritizes tasks as needed
• Ensures proper staffing at front-end areas and manages payroll closeout
• Drives night and back-end operations to ensure efficient product flow and stock replenishment
• Acts as Manager-on-Duty to lead store, coaching staff and maintaining customer service standards
• Completes other duties as assigned

Skills

Retail leadership

Team supervision

Training & mentoring

Cross-functional collaboration

Customer service orientation

Problem solving

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Lowe's is seeking a Front-End/Back-End Department Supervisor in Grand Junction, CO. You will lead store operations, ensure efficient checkouts, returns, and customer service, and collaborate with cross-functional teams to drive safety and performance.

You will participate in hiring decisions, coach associates, and manage day-to-day store activities as MOD when needed. A strong background in retail leadership and people development is essential.