Night Operations Manager - Guest Experience & Front Desk

Bardessono; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Embassy Suites Philadelphia - Airport is seeking a Night Manager to oversee the Front Office team, complete nightly procedures, and ensure guest satisfaction. You will manage guest issues, handle emergencies, and support other departments as needed, with a strong emphasis on confidentiality and seamless operations.

PM shift may vary with business needs; prior Front Office and POS system experience is preferred for a smooth night audit and guest service delivery.

Qualifications

• High work ethic, self-initiative and independent judgment.
• Proven customer service and problem-solving experience.
• Regular attendance according to established guidelines.
• PM position - hours may change slightly depending on business needs.
• May be required to work varying schedules to reflect property needs.
• Maintain staff and guest confidentiality at all times.
• Stand and walk for varying lengths of time.

Responsibilities

• Complete a nightly MOD checklist and send copies to the General Manager, Engineer, Housekeeping and F&B teams.
• Manage guest resolution process to ensure guest satisfaction with outcome.
• Handle emergencies with authority to contact providers and resolve issues.
• Assist any department that is short staffed or needs help.
• Understand Front Office duties and perform them as needed.
• Operate the OnQ front office system for daily transactions and Night Audit.
• Assist in Food & Beverage operations when needed and understand Simphony POS.

Skills

Customer service

Problem solving

Night Audit

Front Office

OnQ system

Simphony POS

Team collaboration

Time management

Tools

OnQ system

Simphony POS

Job description

Embassy Suites Philadelphia - Airport is seeking a Night Manager to oversee the Front Office team, complete nightly procedures, and ensure guest satisfaction. You will manage guest issues, handle emergencies, and support other departments as needed, with a strong emphasis on confidentiality and seamless operations.

PM shift may vary with business needs; prior Front Office and POS system experience is preferred for a smooth night audit and guest service delivery.